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Kannaco Wholesale logo

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Shipping

How long will it take for my package to arrive?

We strive to process orders within one business day of payment. Shipping times will vary based on the destination. After placing an order, you will receive an order confirmation email containing your unique order number. Then you will receive a separ

How can I track my order?

After placing an order, you will first receive an order confirmation email that contains your unique order number. Then you will be sent a separate email notifying you the order has shipped. The shipping email will include your tracking number allowi

What Carriers Do You Use To Ship Your Orders?

Kannaco ships with nearly all major carriers. We will choose the best carrier suited for the delivery location.

What if my package is damaged or missing?

We're here to help. If anything happens to your order or you have questions, please contact our team at [email protected].

Do you ship outside of the United States?

We currently ship to the United States and hope to expand internationally soon.

How do I report damaged, incorrect, or missing items from my order?

Our goal is 100% accuracy when preparing your order for shipment. However, if a mistake does occur, we will work to correct the error promptly. We ask that you report the error within 48 hours of receiving your order to ensure a timely resolution.

If I've had my product for more than 30-days, what return / exhange options do I have?

Depending on the condition and/or expiration time frame of your product, we would be happy to discuss your options. Un-opened products, non-final-sale products, qualified for resale, can be exchanged within 90 days from your purchase date. We will co

Return Exceptions

Excludes; special order items, open box, and final-sale items. Consumable Item Product Returns -The integrity of our products is paramount to Kannaco. Due to product safety concerns, we apologize, but we are unable to accept returns for products when

Shipping Rates

Flat-Rate Shipping. For orders that do not total more than $299 or include, there is a standard flat-rate shipping of $8.99. The flat rate is regardless of order size. Free Shipping. Standard wholesale orders over $299.99 ship free. Free shipping wil